FAQs

Do you offer free delivery?

We offer free delivery for purchase of Rs 2,000 and above. For orders under Rs 2,000 we charge Rs 190. 

How do I choose the right product?

Check the size chart and the style guide for all items. If you still don’t understand, contact our customer support on help.girlnine.com.

How do I place an order?

  1. Check the size chart and style guide and note your size and the type of product you want
  2. Select the product and the color
  3. Add to Cart
  4. Enter your shipping details
  5. Select the mode of payment
  6. Place Order

How will I know that my order has been placed?

You will get an order confirmation SMS and email. Please check your spam folder as well.

Can I open and see the product before I pay for it?

Unfortunately, no. You can however exchange it if it doesn’t fit. 

How do I cancel my order?

You will not be able to cancel your order once it has been shipped. Before that, you can contact customer support and get it cancelled. 

Can I change my shipping address after placing an order?

You can change your address if we haven’t shipped your order yet. If the order has been shipped out, we will not be able to make any changes. 

How long does it take you to deliver?

It takes us 5 to 7 days to deliver an order. You can always contact us to know more. 

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