Return & Exchange

WE OFFER 7-BUSINESS DAYS EXCHANGE POLICY FOR OUR VALUED CUSTOMERS

Girl Nine is your comfort space where we make sure you are HEARD and CARED FOR. Our exchange policy is another such gift from us so you can shop our products without any pressure.

What Does the Girl Nine Exchange Policy Include? 

    • Girl Nine offer a hassle-free exchange within 7 business-days of purchase
    • We only exchange wrong orders, damaged items, or incorrect sizes (change of mind is NOT an option)
    • You can exchange any storewide product except the underwear collection. We DO NOT allow its exchange for hygiene reasons. Customers will have to bear the cost of delivery for exchange articles which is Rs. 190.
    • The company reserves the right to reject your request IF there are any signs of wear or if your product does not qualify for exchange.

    Does My Product Qualify for an Exchange? 

    Before contacting our support team to initiate your exchange, make sure the product meets the following conditions;

    • The packaging material is not damaged
    • Price tags are in place
    • You have not used, washed, or treated the product badly
    • The receipt is in its original form to be sent back  
    • It has been less than 7 business days since your purchase.
    Note: We DO NOT exchange items purchased during Sale or through discounted Vouchers.

      How Can I Exchange My Product? 

      We want the best for you but with your cooperation. Refer to these simple steps to exchange your item the right way;

      1. First, contact our customer service agent to ensure you qualify for an exchange
      2. Access the exchange form here and read it carefully
      3. Fill out the exchange form with the right information and submit it on help@girlnine.com
      4. Wait for our support team to get back to you.

        If you are still confused about any step, feel free to contact our Customer Service at any time. We try our best to satisfy our customers by all means. However, note that it can take up to 30 days for us to exchange your item. So, sit back and relax till we deliver the perfect piece of fitting to your doorstep.

        Return/ Refund Policy

        • Kindly note that GirlNine DOES NOT offer any return or refund policy on storewide items. Once your product has been shipped or delivered, you cannot ask for a return or refund.