Return & Exchange Policy

Girl Nine is your second home.  And when you are at home, you are always comfortable. Our ‘policies’ are just a way to make you aware of your rights when you purchase from Girl Nine. 

However, here are some tips which will help you choose the right product so that you don’t have to go through the hassle of exchanging them. 

  1. Always, always, always check the size chart before choosing a product. This will help you make an informed decision.
  2. Our support staff is ALWAYS available for your questions. Do not hesitate and feel free to ask them anything!
  3. Before you exchange a product, contact a customer support representative so that they can guide you through the process and make it seamless and headache-free.

EXCHANGE

Your product qualifies for the exchange if:

  1. You did not receive the product which was ordered.
  2. The size does not fit.

Please note that we will not exchange underwear due to hygiene reasons. 

HOW TO EXCHANGE A PRODUCT

  1. Check if your product qualifies for exchange.
  2. Fill in the exchange form and submit it on help.girlnine.com. Here is the exchange form:  Click Here

Wait for our team to reach out to you. Please note that exchange can take up to 30 days for processing and stock availability. 

Terms and conditions 

Because you are exchanging a product that someone else might use, please be kind to it. Please ensure that:

  1. The product packaging is not damaged.
  2. Tags are not removed.
  3. Products are not used or washed. 
  4. Receipt is sent with the packaging.
  5. You are exchanging it within 7 days of purchase. 
  6. Customers will have to bear the cost of delivery for exchange articles which are Rs. 190.

Note that all clothing items fit snugly first and then relax to your shape with wear. If you haven’t already, we recommend that you let yourself and your clothing get used to each other. 

For further queries please contact our Customer Service. The best way to reach us is creating a ticket on help.girlnine.com.

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