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A lot of you have been asking for updates on your orders and complaining about the delay in deliveries and services. As a company that prioritizes serving customers over everything else, we are extremely sorry and know that we owe you all an explanation.
Serving you through the difficult time during lock down was our motivation when we announced the COVID-19 Relief Sale.
We are very grateful for your love and response but the overwhelming traffic created a heavy backlog. The courier companies are also operating at their fullest and have never dealt with such burden.
To deal with the backlog, we have automated and evolved our delivery process.
Order placement and customer service calls will be prioritized over product information calls to reduce waiting time.
For product information and order updates, please send us an email at firstname.lastname@example.org
To accelerate the process, we will now be confirming all orders through SMS. Click on the link provided in the automatically generated SMS and confirm your order. You will be placed in the order processing queue.
Delivery services will be closed for Eid but for orders placed before May 18, we will try our best to ensure timely delivery before Eid.
Once this backlog is cleared, we will revert to our normal order processing systems.
These are unprecedented times and we hope you will trust us, like always, to keep your convenience as our top priority. We apologize for the trouble this may cause.
We will send you an email to reset your password.